5-13 Office 365

5-13 Error Code Office 365 Overview
Difficulty Level Critical
Resolution: Virus Issue
Cause: System Integrity Issue
Affected Operating Systems
  • Windows 8/8.1
  • Windows 7
  • Windows 10
  • Windows Vista

How To Fix 5-13 Error Code in Office 365

Repair Difficulty : Critical

Step 1: Disable Windows Firewall

For Microsoft Windows 8

1) Press “Win + R” and Type “Firewall.cpl” and Press Enter.
Office Error Code 5-13 Office 365 img 8
2) Windows 8 Firewall Window will Open.
Office Error Code 5-13 Office 365
3) On left pane you will find “Turn Windows Firewall on or off”
Office Error Code 5-13 Office 365 img 9
Warning: You will need Admin privileges to disable Windows firewall.
Office Error Code 5-13 Office 365 img10
4) Under “Home or Work Network Location Settings” And “Public Network Location Settings” Click On “Turn Off Windows Firewall”
Office Error Code 5-13 Office 365 img11

Step 2: Proxy Issue

1) Open Control Panel.
Microsoft Windows 7 : Click Start and then Click On Control Panel from Right window.
Microsoft Windows 8 : Press Windows key + R and type “Control” and Press Enter.
Office Error Code 5-13 Office 365 img 9
2) Open “Internet Options” In Control Panel .
3) Click On Connections Tab and then Click On LAN Setting.
Office Error Code 5-13 Office 365 img 11
4) Uncheck “Use a proxy server for your LAN” if its switched ON.

Step 3: Check System Integrity

1) Press Windows + R
Office Error Code 5-13 Office 365 img14
2) Type “cmd” and Press Enter.
Office Error Code 5-13 Office 365
3) Type “sfc /scannow” and press enter.
Office Error Code 5-13 Office 365 img18
Note: If you are logged in as Guest user you will be asked to

Step 4: Try the installation again

In most case 5-13 error code in Office 365 should be resolved by now, if however the problem still persists please get your system checked by an expert.

If you are not able to resolve the issue following above steps, you can contact our 24×7 Chat Support for help.

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  • January 1st, 1970

    Posted In: Office 365

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